Sales Administrator - $28.00 to $31.46 per hour
Join the world leader in thermal mass flow meter technology. FCI began in 1964 by pioneering the development and application of thermal dispersion flow and level sensing technology. The Company is the world-recognized leading manufacturer for solving flow and level measurement applications for industrial process and plant applications using patented thermal dispersion flow measurement technology.
From off-the-shelf product solutions to custom engineered products and systems, FCI provides world leading experience and a record of unequalled innovation to meet or exceed our customer application demands. Complimenting FCI product leadership is a world class Flow and Level Calibration Facility in which all calibrations are performed in liquids or gases utilizing only N.I.S.T. traceable equipment and instrumentation.
The Job:
FCI is in search of a Sales Administrator to join our team. This position offers an opportunity to play a crucial role of supporting our sales efforts by providing administrative assistance in areas such as coordinating order entries, retrieving and reviewing order requests, and providing data support to our Regional Sales Manager and Inside Sales personnel.
As a Sales Administrator, you'll do more than just support our sales team. Your position will be an integral part of our growth journey for the overall FCI’s business with unparalleled opportunities to advance and excel within our sales division. This role works closely in cross-functional teams for both our Aerospace and Industrial Sales divisions.
Who We Are Looking For:
- A highly detailed oriented Sales Administrator who can juggle multiple tasks and priorities with ease in a fast-paced environment.
- The ideal candidate with a strong background in customer facing areas that can build rapport with customers and collaborate effectively within our cross-functional sales division.
What You’ll Do:
- Perform order entry function of both the production sales and repairs in our ERP System called Syteline.
- Respond to customer inquiries regarding our products that have been returned for evaluation and repair.
- Facilitate customer product returns by recording in Syteline, issuing RMA numbers, and working closely with our repairs department and production to meet contractual deadlines.
- Coordinate shipments based on high priority from the customer’s needs and track on-time delivery performance for repairs.
- Support the sales department in meetings by booking performance metrics with emphasis on meeting annual repairs booking forecast.
- Update and maintain multiple forecasts, reports, and operational statistics.
- Assist the management team in ensuring customer terms and conditions are communicated to the affected departments.
- Provide after sales support such as order revision, order status and coordinating after delivery issues with Customer Service personnel.
- Prepare formal quotations in response to the customer’s Request for Quotations (RFQ).
- Compile cost analysis of materials, labor and outside services to establish pricing for spares, repairs, and legacy part numbers.
What's In It For You:
- Medical, Vision, and Dental
- STD, LTD, Basic Life/AD&D
- Optional Supplemental Life/AD&D
- FSA
- 401k with matching after a year of service
- Paid Sick Leave, Vacation, and Holiday Pay
- A registered Alternative Workweek 4/10 schedule
What You’ll Need:
- High school diploma or GED equivalent. Some college preferred, but not required.
- 2+ years of order entry experience in a comparable manufacturing environment.
- Inside sales and/or customer service experience is a plus.
- Ability to work independently and produce quality work while maintaining focus within the mandatory time frame.
- Demonstrate excellent active listening and communication skills across internal and external business channels.
- Must be able to understand basic Aerospace terminology in relation to FCI’s product lines.
These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
FCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative.
FCI is an ITAR required employer and active participant of the DHS and SSA E-Verify program. Contract requirements for ITAR identify US citizen or permanent resident card "Green Card" holder in the absence of ECCN.
COMPANY: FCI is the leading manufacturer of thermal type process control instrumentation sold throughout the world. In addition to our home office, we operate three (3) separate facilities across different continents to bring our brand of expertise and service to thousands of global customers. FCI is a privately held organization. https://www.fluidcomponents.com/
COVID-19:
As an essential manufacturer, Fluid Components is proud to offer the following benefits in response to the COVID-19 pandemic:
- Free personal protective equipment (PPE) for all on-site workers
- Additional health screenings and ongoing safety protocols aligned with CDC guidelines
- Three-day weekends for most roles